1. General Information

Lehi Expeditions is a travel agency offering unique travel experiences in Peru, specializing in adventure, cultural, and traditional tourism. By booking with us, you agree to the terms and conditions outlined in this document.

2. Reservations and Payments

2.1. Reservation Process

Reservations can be made through our official website, email, or by contacting our team directly. To confirm a booking, a deposit of [specify percentage or amount] or full payment of the selected package is required.

2.2. Payment Methods

We accept payments via bank transfers, credit and debit cards (Visa, MasterCard, etc.), and other authorized online payment platforms.

2.3. Pricing Policy

Prices include services explicitly mentioned in the itinerary, such as accommodations, transportation, and guided activities. Expenses such as personal costs, tips, and non-specified services are not included. Prices are subject to change based on market conditions and taxes.

2.4. Payment Deadlines

Full payment must be made at least [specify time frame] before the scheduled travel date.

3. Cancellations and Refund Policy

3.1. Cancellations by the Customer

Cancellations must be submitted in writing. The following refund policy applies:

• More than 30 days before the trip: 80% refund.
• Between 15 and 30 days: 50% refund.
• Less than 15 days: No refunds.

3.2. Cancellations by Lehi Expeditions

In cases of unforeseen circumstances (e.g., extreme weather or political unrest), we reserve the right to cancel tours. Alternative arrangements or partial refunds will be provided depending on the situation.

3.3. Refund Process

Approved refunds will be processed within [specify time frame], minus administrative fees.

4. Changes to Travel Plans

4.1. Changes Requested by the Customer

Any changes to confirmed bookings are subject to availability and may incur additional costs.

4.2. Changes Made by the Agency

Lehi Expeditions reserves the right to modify itineraries for operational, safety, or environmental reasons, ensuring suitable alternatives are provided.

5. Customer Responsibilities

5.1. Documentation

Customers must ensure they have all necessary travel documents, including valid passports, visas, and permits.

5.2. Physical and Health Requirements

Participants must be in good physical health to participate in activities. Any relevant medical conditions must be disclosed to the agency.

5.3. Conduct

Customers are expected to respect local customs, follow guide instructions, and act responsibly toward the environment and others. The agency reserves the right to terminate services for inappropriate behavior.

6. Agency Responsibilities

6.1. Service Quality

We commit to providing services as outlined in the itinerary, ensuring high standards of quality and safety.

6.2. Limitations of Liability

Lehi Expeditions is not liable for:

• Delays or cancellations caused by third-party providers.
• Lost or stolen personal belongings.
• Events beyond our control, such as natural disasters or political unrest.

7. Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to cover medical expenses, cancellations, and lost belongings. Lehi Expeditions is not responsible for incidents that could be covered by such insurance.

8. Complaints and Dispute Resolution

8.1. Complaints

All complaints must be submitted in writing within 30 days of the trip’s completion. Our team will address them promptly and fairly.

8.2. Governing Law and Jurisdiction

This agreement is governed by the laws of Peru. Any disputes will be resolved in the courts of Cusco.